Meet the Team - Cardinal Air Duct Austin

Meet the Austin Team Behind Cardinal Air Duct Austin

Most duct cleaning companies in Austin send whoever answers the phone. We don’t. The crew that shows up at your door in Hyde Park, Mueller, or Circle C is the same crew we’ve trained, background-checked, and sent into hundreds of homes across Travis County. They work under one name, one process, and one promise: the 365-Day Done Right Promise. You’ll know your technician’s name before they arrive, and you’ll see their face on the booking confirmation. No mystery vans. No rotating subcontractors. Just the same familiar team, job after job.

Call (940) 283-6595

Our People

Marcus T. – Lead Technician

Marcus has spent 14 years in HVAC and ductwork, the last eight of those exclusively in Austin’s older housing stock. He specializes in homes built before 1980, where the duct runs are tighter, the returns are undersized, and the debris is a mix of construction dust, pet dander, and the occasional souvenir from a 1990s remodel. Marcus runs the Rotobrush rotary system on nearly every job and handles the trickiest access points, crawlspaces, and attic plenum cleanings. He’s the guy who can tell you the age of your flex duct by looking at it. When he’s not in a hot attic, Marcus restores vintage audio receivers and argues about Texas barbecue rankings with anyone who’ll listen.

Dana R. – Senior HVAC Cleaning Specialist

Dana came to Cardinal from commercial HVAC maintenance, where she spent nine years working on rooftop units for office buildings along the MoPac corridor. That background matters more than you’d think. Residential HVAC cleaning is a different discipline than duct cleaning: it means cleaning the blower motor, evaporator coil, drain pan, and interior air handler cabinet. Dana handles the Nikro HEPA vacuum extraction setup on every job and has an encyclopedic knowledge of Austin’s seasonal allergens, from cedar fever season in January to the ragweed that kicks up every October. She’s NADCA-certified and keeps a running list of the strangest things she’s pulled from a return vent. Ask her about the Beanie Baby.

Elena S. – Service Coordinator

Elena is the voice you’ll hear when you call (940) 283-6595. She’s been with the Relay Home Co. family since 2020 and runs the Austin scheduling board with a level of precision that borders on concerning. Elena handles the booking flow from first call to final invoice: she confirms your arrival window, sends the tracking link, and makes sure you get before-and-after photos of your ducts before you pay a dime. Before Cardinal, she worked in medical office scheduling, which is why she triple-verifies every appointment and never lets a job fall through the cracks. Elena grew up in Round Rock and knows the difference between a Pflugerville ZIP code and a Leander one without looking it up.

Tyler J. – Apprentice Technician

Tyler joined the Austin crew two years ago after finishing HVAC coursework at Austin Community College. He works alongside Marcus on residential duct cleanings, handling containment setup with the Abatement Technologies negative-pressure units and running the camera scope before and after every job. Tyler is the one who crawls under the house so Marcus doesn’t have to, and he’s built a reputation for catching things other techs miss: a disconnected duct in a crawlspace in Allandale, a dryer vent termination that was venting directly into an attic in Pflugerville. When he’s not under a pier-and-beam foundation, Tyler is training for his third Austin half marathon and brewing kombucha that he swears is better than the farmers market stuff.

One Standard, Every Job

Every technician on this page works under the same set of rules, whether they’re cleaning a 900-square-foot condo near Zilker or a 3,400-square-foot two-story in Steiner Ranch. The written price comes before any work starts, and it does not change at the door. Every job is backed by the 365-Day Done Right Promise: if the work isn’t right within a year, we return and correct it at no charge. That’s not a sales pitch. It’s the standard the entire Relay Home Co. family, founded in 2005, has operated under since day one. The Relay Standard booking experience applies to every Austin job: a live trackable arrival window, before-and-after photo proof, and a digital invoice you can pay from a link. No fine print. No “that’s a different crew” excuses. One standard, every single job.

Written by Omar Haddad, Owner at Cardinal Air Duct Austin, serving Austin since the start.