Our Guarantee & Warranty - Cardinal Air Duct Austin

The Cardinal Air Duct Austin Guarantee

When we finish a job in Austin, you get a written price agreed to before work starts, a written guarantee on the work we do, and a promise that if anything isn’t right for a full year, we come back and fix it at no charge. That’s the 365-Day Done Right Promise, and it applies to every single booking, no exceptions, no fine print. We’re part of the Relay Home Co. family, founded in 2005, and every Cardinal Air Duct Austin location operates under The Relay Standard: live arrival tracking, before-and-after photo proof, and a digital invoice you can pay from your phone. Omar Haddad, Owner, runs this location with the same rule he’s used since day one: if it carries our name, it carries our responsibility for 365 days.

Call (940) 283-6595

What’s Covered

• Workmanship on every cleaning and repair. If a component we touched fails or a repair doesn’t hold, the written guarantee covers it, and your second visit is free.
• Parts and materials we supply. Every filter, seal, and replacement part we install is covered by our workmanship guarantee for a full year from the job date.
• Cleanup before we leave. We run containment with Abatement Technologies equipment so dust stays out of your living space, and we leave the work area cleaner than we found it.
• On-time arrival, tracked live. The Relay Standard gives you a live arrival window you can follow from your phone, so you’re not stuck waiting on a four-hour “sometime between” block.
• Honest pricing that doesn’t move. The written price you sign off on is the price you pay. It doesn’t change at the door, after the inspection, or when the job is done.
• Proof the work actually happened. Before-and-after photos of your own ducts, taken with the camera inside the system, so you can see exactly what was pulled out and what’s left behind.
• A live person on the phone. A real human answers when you call, 24/7. No voicemail maze, no “press 2 for billing,” no next-business-day callback that never comes.

Our Satisfaction Promise

Here’s how the make-it-right process works if you’re not satisfied with an air duct cleaning, HVAC cleaning, or dryer vent cleaning in Austin. You call (940) 283-6595, tell us what’s wrong, and we schedule a return visit. We don’t argue about whether you’re right. We don’t ask you to re-read the fine print. Omar personally reviews every callback request that comes through this location, and if the work isn’t right, a uniformed technician comes back, redoes the job, and you don’t pay a second visit fee. Ever. The 365-Day Done Right Promise means the clock doesn’t run out on day 30 or day 90. You have a full year to tell us something’s off, and we’d rather hear about it in month 11 than have you quietly hire someone else in month 12.

We also know that “satisfaction” in the duct cleaning trade means more than clean ducts. It means the technician didn’t track attic insulation through your hallway. It means the price you agreed to is the price on the invoice. It means the photos we show you are of your system, not stock images of someone else’s. If any part of that falls short, the promise applies to that too. That’s the point of a guarantee we put in writing: it forces us to run the job correctly the first time, because coming back on our dime is expensive, and we’d rather keep the money in the job than spend it on a redo.

Licensed & Insured Backing

Any company can print a guarantee on a website. What makes one enforceable is whether the business behind it is licensed, insured, and actually exists when you need them. Cardinal Air Duct Austin is a licensed and insured contractor operating under The Relay Standard, so the paperwork we hand you is backed by something real. Our technicians are background-checked and uniformed, and you’ll know the tech’s name before they arrive at your door. We run professional-grade equipment: Rotobrush rotary brush systems, Nikro HEPA-rated negative-pressure extraction, Abatement Technologies containment, and filtration products from Honeywell, Aprilaire, and Guardsman. That’s the difference between a guarantee from a company with real equipment, real insurance, and real accountability, versus a flyer taped to your mailbox.

Why Our Guarantee Actually Means Something in Austin

Austin’s climate works against your ducts all year. Cedar pollen season in January through March coats the inside of supply runs. The hot, humid stretch from June through September pushes your AC hard, which means more air moving through those ducts, and more dust, skin cells, and pet hair accumulating in them. Homes near Lake Travis, Mueller, or the greenbelt get the extra bonus of construction dust, blown-in silt, and the occasional evidence of a rodent that found its way into a return. By the time we get in there with a Rotobrush and a Nikro HEPA vacuum, we’re usually pulling out material that’s been baking onto duct walls for years. That’s why our guarantee runs a full year: we’re cleaning systems that haven’t seen a proper negative-pressure extraction in a decade or more, and if anything shakes loose in the months after we leave, we want you to call us, not live with it.

What the 365-Day Done Right Promise Does Not Mean

A guarantee is only as honest as what it refuses to promise. We’re not going to tell you a single cleaning fixes a duct system that’s damaged, rusted, or improperly designed. We’re not going to promise your allergies disappear in a week. And we’re not going to cover a problem caused by a different company’s work, a roof leak, or a failed HVAC component we didn’t touch. What we will do is stand behind the work that carries our name, for a full year, in writing, with a free second visit if the repair or cleaning doesn’t hold. If we replace a filter, seal a register, or clean your coils, and that work fails within 365 days, it’s on us to make it right. That’s the standard Omar set for this location, and it’s the same standard Relay Home Co. has held its locations to since 2005.

Frequently Asked Questions About Our Guarantee